Return and Exchange Policy

Return and Exchange Policy

Change the heading to Return and Exchange Policy from Returns

• Travertine Wholesalers showcases the complete information on the website and on submission of quote request our sales representative contact the requesting party, place your order carefully as refunds cannot be given after an order has been placed for change of mind.
• To assist the customers in the decision-making process, we advise you to use our 2 free samples collection policy from our warehouse prior to placing your order.
• No returns will be allowed or accepted for any Goods.
  • Which have been unpacked, or
  • Are classified as rejects or discontinued lines, or
  • Are especially obtained, imported or custom made to order for the Purchaser, or
  • Are installed already at the site, or
  • Otherwise without the prior written approval from the Supplier.
• The Supplier will not refund or waive the obligation to make payment in respect of returned Goods but shall grant the Purchaser a trade credit to the Price of the Goods, less 25% thereof to cover handling and restocking expenses.
• The Purchaser must clearly identify the Goods it returns and sign an endorsement on the relevant invoice, which shall be conclusive evidence that the Goods noted have been returned to the Supplier’s Premises.
• The exercise deduce or cancel any credit it has granted to the Purchaser if such credit has not been exercised within 7 days of return.